Terms and conditions
Last updated: 3 September 2026
These terms apply to the Instrumento Humano website and to the sessions you book through it. By booking, buying a pack or using a gift card, you accept them. If anything is unclear, write to us before you book.
Who we are
Instrumento Humano, a sound therapy studio in Costa Rica. You can reach us at hola@instrumentohumano.cr.
Sessions
- Each kind of session has its own duration, capacity and price. What you see when you book is what applies to that booking.
- Your place is confirmed once the booking shows as confirmed and you have received the confirmation message.
- Please arrive a few minutes early. A session starts on time, and arriving late interrupts the people already inside: if you arrive after it has begun we may not be able to admit you, and the session counts as taken.
- We may change or cancel a session for reasons beyond our control. If that happens we will tell you as soon as we can and offer you another date or a refund of what you paid for it.
Changes and cancellations
- You can change or cancel from the link that comes with your confirmation, within the notice period shown for that session.
- After that the session counts as taken. If something comes up, write to us — we deal with it case by case, sensibly and without automatic promises.
- Not turning up without telling us counts as a session taken.
Payment
- Prices are in Costa Rican colones and include any applicable taxes.
- Payment is arranged separately — bank transfer or SINPE — and you can upload the receipt from your booking. This site does not process or store card details.
- Your place is secured once we have confirmed payment.
Packs and gift cards
- A pack gives you a number of sessions, valid for the period stated when you buy it. Sessions not used within that period expire.
- Some packs have a maximum pace — how many sessions per week or per month — which is also stated when you buy them.
- Gift cards have an expiry date, are used once, and cannot be exchanged for money.
- Packs and gift cards are personal. A gift card can be used by the person it is made out to.
Health, and what this is not
Sound therapy is a wellbeing and relaxation practice. It is not medical or psychological treatment, it does not replace professional care, and it does not diagnose or cure any condition. If you are being treated for something, stay with your health professional.
Tell us before the session if you are pregnant, if you have epilepsy, a pacemaker or another implanted device, or any cardiac, neurological or psychiatric condition. In those cases, check with your doctor before taking part. You take part at your own risk, and it is your responsibility to tell us what we need to know to receive you safely.
How we contact you
We write to you by WhatsApp or email about your bookings: confirmations, reminders and changes. Those messages are part of the service. Emails that are not about a booking can be turned off in your profile.
Your account
The details you give us must be yours and must be correct: your number and email are how we find you and how we tell you if something changes. We may close an account used to impersonate somebody or to harass others.
Liability
We are responsible for the service we provide. We are not responsible for personal belongings brought to the studio, nor for interruptions to the site outside our control.
Your data
What we keep, why, and how to ask us to delete it is in the privacy policy.
Changes to these terms
We may update them. The date above says when we last did. Your booking is governed by the terms published when you made it.
Governing law
These terms are governed by the laws of Costa Rica, including consumer protection law 7472.