Delete your data

Write to hola@instrumentohumano.cr from your own address, or message us from your WhatsApp, with “Delete my data” as the subject. We do it within 30 days and confirm when it is done.

If you write from somewhere else, we will ask for something that confirms the account is yours. Without that, anyone could ask us to delete somebody else's information.

What is deleted

• Your name, your email addresses and your number.
• Every message, in both directions.
• What you wrote on the booking forms.
• Your proof-of-payment images.
• Internal notes, and how you found us.

What stays

That a booking happened, with its date and amount, without your name or anything else of yours. The studio needs the record of its own sales.

Database backups hold the last 35 days, so your data can remain there until they expire.

And the anonymous counts of how many people reach each step of booking. They carry no name and nothing that points at you, so there is nothing there to find or to delete.

Before you ask

• It cannot be undone.
• If you hold an unused pack, tell us: we lose the way of knowing it is yours.
• If you only want to stop receiving email, switch it off in your profile — nothing needs deleting.

What we keep and why, in the privacy policy.